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What is my username and password?

Help Category: My Account Information

What is my username and password?

If you have forgotten your username and password, you can retrieve your information by going to the “Log In” button in the top right-hand corner of the website.

If you don’t recall your username, click the link on the new white box that says “I cannot remember my username.” If you don’t remember your password, click the link that says, “Forgot Password?” A new page will appear when either are clicked. You will be prompted to provide the email address that you used when you placed your order. An email will then be sent to that address with either your username or instructions on how to reset your password.


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How can I make a payment?

Please feel free to give Customer Service a call to make any payments over the phone or get the information you need to send a check through the mail. You can reach Customer Service at 844-370-6637 during their business hours: 9:00 AM to 5:00 PM Eastern Time Monday through Friday.


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How can I update my contact information?

You can change your address and other contact information by going to “My Account” in the navigation bar at the top of the page. Under “My Account Settings,” you will see your primary contact information listed under “My Personal Information.” Enter your changes and make sure to click “Save Changes” at the bottom once you are finished.


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